👋🏻 Hi! I'm Suzanne.

I've spent the last 10 years crafting engaging and enriching enablement experiences that empower employee success and enhance business initiatives.

Currently, I'm:

🇺🇸 based in Austin, TX, USA
💼 working at Salesforce

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My Work

Employee Enablement

The "bread and butter" in my career has involved the design of learning experiences for my company's employees to increase their awareness, support their adoption, and promote their continuous learning of the new tools, processes, and technologies available to them.

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Employee Enablement Informatica 2024-2025

Tech Talks • Co-Leading an Employee Webinar Series

I co-led a monthy webinar series that revolved around a wide-range of tech-related topics, including: AI tools and best practices, IT-supported products and services, security awareness, and productivity tips.

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Employee Enablement EPAM 2021-2022

Digital Buildings Ontology • Developing a Series of Learning Modules

Working closely with the engineering team behind a complex ontology for managing buildings and equipment, I developed a training course that introduces foundational modeling concepts and application to new users.

Coming Soon

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Employee Enablement Informatica 2020-2021

IT Videos • Creating Tutorial Videos to Support Employees

These short how-to videos were made to supplement online knowledge base articles and demonstrate common tasks in the company's custom environments and homegrown tools.

Coming Soon

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Employee Enablement Informatica 2018-2021

New Hire Onboarding • Re-Inventing How New Employees Experience IT

In close partnership with IT and HR, I designed a series of content to support new employees with the various technology they'll use in their pre-onboarding, day one, and first month experience.

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Internal Communications

Whenever I'm involved with communications, I have always taken a comprehensive multi-channel content strategy that reaches employees where they're at to effectively announce critical news, feature updates, scheduled releases, and internal changes to the business.

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Internal Communications Informatica 2023-2025 2018-2021

IT Announcements • Communicating Company-Wide Change to the Business

One of the many enablement iniatives I led involved the company's journey through ISO certification with my standard strategy: multi-channel comms, thorough planning, and close collaboration with business partners.

Coming Soon

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Internal Communications Informatica 2018-2021

IT Quarterly Release • Announcing New Features and Critical Updates

When IT implemented a new process for scheduled system upgrades, I established the framework for how it was communicated to the business, documented to support users, and promoted to encourage installations.

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Experience Design

Though I've never technically been a "UX Designer", my application of user-centered design principles is evident in every piece of content I create no matter if it's as tiny as a system dialog's microcopy or as expansive as the information architecture of a knowledge base.

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Experience Design Informatica 2023-2026

Infa Neighborhood • Enhancing the Company's Internal Community

As an admin of a Discourse community for employees, I led the full redesign and continuous enhancements of the website, ensuring user needs and business objectives were addressed through close collaboration with a cross-functional champion user group.

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User Research

Data-driven decision-making and insights-inspired storytelling are important to me, and I always strive to incorporate them into what I'm working on. My career started in SEO and then design research, so I've always enjoyed digging into data and making sense of metrics.

User Research Techtronic 2016-2017

Ryobi • Defining User Personas of an Untapped Market

By combining the insights from user interviews and content analysis, my teammate and I created three personas of reel mower users. These influenced key decisions made by design, project management, sales, and marketing teams.

Coming Soon

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User Research Clemson 2012-2014

LMS Usability Testing • Comparing Learning Management Systems

Compared the usability of two competing learning management systems to identify addressable issues and to provide a recommendation for implementation.

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About Me

I’m all about content, how it conveys information, and how it's consumed by people. I work with words to create the text, visuals, and multimedia with intent. In other words… I design content.

I design content holistically. That means I look long and hard at every word that’s used and how it aligns with the overall message and purpose of other related contents. I zoom in and out to examine the minute details and see the larger picture.

Simply put… Words fascinate me. That’s why I chose to be a content person. The way I see it, everything in the world makes sense because of words. It doesn’t matter if we’re talking about literal words on a page or spoken aloud or what’s portrayed by an image. It’s all words, so don’t waste them.

Senior Content Strategist

Specialized in LXD, UXD/R, tech comms, & multimedia dev

💼 Change Enablement Senior Analyst @ Salesforce Senior End User Experience Analyst @ Informatica Lead Learning & Development Specialist @ EPAM Design Researcher @ Techtronic Industries
🎓 MA Communications - Clemson University BA English - University of South Carolina
🎖️ UX Master - NN/g

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Let's Connect

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Ready to grow something together?
Whether you have a project in mind, a new opportunity to share, or just want to say hi, I'd love to hear from you.

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